What Leaders Say About Susan | LEL

Susan is a leading thinker on how law firms and in-house lawyers can work together more effectively as partners in service of business clients.  She brings a creative, thoughtful approach to examining how and on what terms we work together, and her presentations provoke candid — and sometimes uncomfortably challenging — dialogue without casting an us vs. them shadow.

by Joe Otterstetter, Managing Counsel and AGC, 3M

For many of us in the legal marketplace, our entire careers have been influenced by her advocacy for in-house counsel that was equal parts passion and savvy.  Even before the Great Recession, Susan and the ACC — in a particularly prescient move — developed the Value Challenge to guide in-house counsel in using resources more wisely, and to obtain the best “value” for their dollars.  In the last few years, she has tirelessly criss-crossed the country speaking, teaching, presenting and creating extraordinarily practical workshops on the value topic.  (From Pam’s “At the Intersection” blog, June 2011.)

by Pam Woldow, Partner and General Counsel, Edge International Consulting

Susan Hackett is more than just a legal industry thought leader, she is a change agent who has made a significant impact on the relationships between law firms and their clients.  She continues to successfully bridge the communication channels between the legal and business communities through her commitment to value, workflow management and the practice of law.

by Alina A. Gorokhovsky, Chief Strategy Officer, McKenna Long & Aldridge LLP

Susan and Renee are an impressive, dynamic duo in the legal arena! Whether they’re organizing a CLO leadership brainstorming session and idea exchange, or developing value practices that help my lawyers get their work done better and smarter, they definitely know how to deliver tangible results.

by Michele Coleman Mayes, Executive Vice President and General Counsel, Allstate Insurance Company

Legal Executive Leadership is run by the smartest and most talented professionals I know in working with in-house lawyers on the issues that matter most.

by Michael Fricklas, Executive Vice President, General Counsel & Secretary, Viacom, Inc.

This is an exciting new entrant into the legal consulting arena. Susan played a seminal role in the development of the ACC Value Challenge and is now making her extensive skills and knowledge available to assist both in-house and outside counsel in aligning cost and value. She brings to bear extensive background, international experience and great energy.

by David Allgood, Executive Vice President and General Counsel, Royal Bank of Canada (RBC)

Susan Hackett brings sensibility, high energy and years (and years!) of experience helping in-house counsel and law firms improve their service model. She speaks the language of the in-house bar but understands the pressures and business models of firms. Renee and Susan’s customer focus is on target, but their creativity is what makes them very special partners.

by Elisa D. Garcia C., 
Executive Vice President & 
General Counsel, 
Office Depot, Inc.

It’s been my pleasure to work with Susan for a number of years: her passion for and expertise in a wide variety of issues that impact corporate legal practice, especially in a cross-border practice context, make her a unique contributor and leader. I have been particularly impressed with her vision and creativity in “seeing around corners” to help those she serves stay ahead of the pack: Susan has a particular talent for spotting and harnessing emerging trends that others don’t even see until they’ve been knocked over by them.

by Susie Flook, Group General Counsel, The Body Shop International plc

Legal Executive Leadership’s principal, Susan Hackett, is, quite simply, not only one of the most knowledgeable experts on the legal profession, particularly in-house legal departments and law firms, but also the most innovative problem-solver I know. She is THE “go to” person for the thought leaders and change agents in the legal profession.

by Esther Lardent, President, The Pro Bono Institute

DuPont Legal is tightly focused on our commitment to our client to manage their legal work and deliver results using the same effective business practices that the rest of the business deploys. Susan and Renee have been our partners in pioneering valuable tactics that make corporate lawyers better business people who are capable of delivering the efficient and measurable results that our client demands and deserves.

by Thomas L. Sager, Senior Vice President and General Counsel, DuPont Legal